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More recently, it appears that Apple has quietly changed the repair policy for these 2011 MacBook Pros. That forced the decision of whether to repair the system, or retire it and purchase a new one for $1,999. When I took it to an Apple Store, I was quoted about $1,500 for an out-of-warranty repair. A few weeks later, the MacBook refused to boot, displaying only vertical stripes. Unfortunately, the problems worsened, and by October 2013, my MacBook would work for only a short time before displaying a massive array of graphic artifacts, then grinding to a halt. APPLE 2011 MACBOOK PRO GRAPHICS CHECK MAC OS XAt first, I figured the problem was related to pre-release versions of Mac OS X that I was testing for Apple. This affected me toward the end of 2013, when my 17-inch 2011 MacBook Pro began showing small graphic artifacts. In some cases, users have been refused at one Apple Store, only to visit another that’s happy to accept the MacBook Pro and send it in for a logic board swap. In addition, Apple has been unclear about whether or not any particular 2011 MacBook Pro is even eligible for repair. In one of many ongoing threads about this issue at the Apple Support Communities (with about 12,000 posts and over 3.9 million views), a slew of users have expressed similar disappointment, after either being told by Apple that they would have to pay expensive repair costs or continuing to experience problems after repairs were performed. ![]() I have been through a string of eight visits to the Apple Store, and the last thing I was told was a logic board swap was not working and Apple would not further repair the machine. What baffles me is how Apple is handling the 2011 MacBook Pro issue. TidBITS reader Hal Feldman encapsulated his frustration in an email message to Tim Cook:įor more than 25 years I have bought lots of devices and have been a shareholder. However, in this case, the complete lack of acknowledgement about the issue, coupled with Apple’s inconsistent handling of the problem, has been perplexing. In the past, Apple has addressed hardware issues with software updates, firmware updates, repair programs, and sometimes even recalls. One group that’s painfully aware of this is owners of 15- and 17-inch 2011 MacBook Pros stricken by system-crippling graphics issues, about which Apple has been indifferent.Īll computers are complex devices, and hardware problems occur despite Apple’s boast of “it just works,” Macs are no exception. In reality, you never quite know what to expect when you take a troubled Mac into an Apple Store. APPLE 2011 MACBOOK PRO GRAPHICS CHECK FOR FREEOnline anecdotes abound about how an Apple Genius fixed or replaced an out-of-warranty product for free or cheap, but such stellar service isn’t universal. One of the Mac’s lures is Apple’s famous customer service. #1599: Avoiding blue light from screens, Bowflex C6 Bike spin cycle, Internet mapping services, Apple Buying Advice websiteĪpple’s Baffling Response to 2011 MacBook Pro Graphics Issues. APPLE 2011 MACBOOK PRO GRAPHICS CHECK HOW TO
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